frequently asked questions

Q. I just got a rock chip on my windshield, what should I do?
A. Cover the chip or crack ASAP with a piece of scotch tape to keep the moisture and contaminants out. Then give us a call. We will schedule an appointment to repair the break at your location of choice. When we arrive for the repair, we will phone the glass claims network for your particular insurance company, have you verify some information, expedite your claim, and perform the repair. The average time for this simple process is 20 minutes.

Q. How long can I wait before I fix my chip or crack?
A. The sooner you repair a break the better. This has to do with trying to keep the above-mentioned contaminants out of the inside hollow broken area. Also the UV rays from the sun can cause deterioration to the laminate in the glass causing a "milky white" appearance to the area if the repair is not made ASAP. Generally speaking, the sooner you get the windshield repaired, the better the optical clarity will be. This is especially true with longer cracks.

Q. Will a windshield repair claim make my insurance rates increase?
A. No, this type of damage is called "comprehensive damage" - It is considered an "act of God"—Acts of God will not be held against you and will not raise your rates.

Q. How do I find out if my insurance company is offering FREE Windshield repair?
A. Call us. We have an up to date list of the companies offering this great value, or call your agent if you have any concerns.

Q. Why should I choose a mobile service company, when I can go to a storefront shop and get my repairs done?
A. If you need windshield repairs, and go to a glass shop, they may possibly try to steer you towards a more expensive replacement. We don't sell windshields - we save them!  Many car wash and oil change facilities now offer windshield repairs. They often rush to complete their repairs to free up an available bay space for the next arriving customers. Although actual repairs can normally be completed in 20 minutes, breaks are like snowflakes, no two are alike.  On rare occasions, we have spent up to an hour to achieve near perfection, while others might just "drill and fill" in 5 minutes.  When you call us, your vehicle will receive our undivided attention. The responding technician is directly accountable, and many of our customers seem to delight in watching us perform our magic—out in the open, with "nothing up our sleeves". Besides, what could possibly be more convenient than having us come to you?