The truth is, some auto insurance companies will do everything they can to make sure they spend the least amount of money repairing your dents and dings, by steering you to one of their "Direct Repair Program (DRP)" shops. These shops are encouraged to cut corners, by using after-market replacement and reconditioned parts instead of OEM parts.
Other times they will push a DRP body shop to do what's referred to in body shops as a "pave and cave." This is when a whole panel that should have been replaced is saved by covering up the excessively damaged part with bondo fillers to save the insurance company money. To the untrained eye these parts and repairs might look just as good but unless you're the one saving money it's not to your advantage to settle for them. As a result you will end up with a car that has a reduced trade-in value and could very easily be less safe.
A lot of the time customers think auto insurance claims adjusters are going to look out for them. Remember he or she does not work for you. The claims adjuster works for the car insurance company and consequently will always be looking at their bottom line. The auto insurance claims adjuster's main job is to pay out as little for your damaged car as possible.
Car insurance companies are like every business. They are out to provide a service to their customers and the highest profit. The auto insurance claims adjuster is the insurance company's ears, eyes, and often the last chance to keep their costs down. Having a shop that knows how the process works, what the insurance claims adjuster can and cannot do, and what steps should be followed to get more money so proper repairs can be made, can greatly increase your odds of getting your car repaired as close to preexisting condition as possible.
At The Dent Devils Repair Shop, we are dedicated to the simple principle: The Dent Devils works for YOU, not the insurance company!