CDI: Demanding shops use preferred vendor’s part price undercuts shop choice
By John Huetter on October 10, 2018
Announcements | Associations | Business Practices
Insurers who refuse to pay more for a part than the price offered by their preferred vendor are undercutting shop
choice and committing an unlawful practice, the California Department of Insurance said Monday.
CDI general counsel and Deputy Commissioner Kenneth Schnoll delivered the legal opinion in a letter Monday to the
California Autobody Association.
“You informed us that certain insurers are requiring auto repair shops to use parts from certain vendors that are priced
less than MSRP,” Schnoll wrote. “You also informed us that although insurers deny that they are requiring auto repair
shops to buy replacement parts from their preferred vendors, they also inform the auto repair shops they will not pay a
price for a replacement part that is higher than the price quoted by their preferred replacement crash parts providers.
That is, the CAA contends that if an insurer limits the price it is willing to pay for a part to a price that is available from
only select vendors, the insurer is essentially requiring the shop to purchase replacement parts from such vendors.”
Unless the shop is charging something “‘unreasonable,’” refusing to pay a customer’s preferred shop more than the
insurer’s preferred shop or vendor would charge is effectively steering the customer to another shop, Schnoll agreed.
That violates the Insurance Code, he wrote.
“Limiting or discounting the reasonable repair costs based on the charges that would have been incurred had the vehicle
been repaired by the insurer’s chosen repair shop is a violation of Insurance Code section §758.5(b) (3) and would
constitute a violation of the Unfair Insurance Practices Act. Cal. Ins. Code §758.5(f),” Schnoll wrote. “That is, if an insurer
limits or discounts the reasonable repair costs based upon the replacement part prices available from a certain parts
vendors, the insurer would effectively prevent a customer from using the automobile repair shop of his or her choice in
violation of Insurance Code section 758.5(b)(3). An insurer would, however, be permitted to reasonably adjust a collision
repair shop’s written parts price estimate for any part, including new OEM crash parts, if the insurer demonstrates that
the price charged by the repair shop for the replacement part is ‘unreasonable.’” (Minor formatting edit.)
Schnoll declined to offer an opinion on the CAA’s view that another parts-related practice violated the federal Robinson-
Patman Act on price discrimination, declaring an interpretation “beyond the jurisdiction and expertise of the
The CAA had told the CDI that “certain auto body repair shops charge a lower price on parts to different consumers
based solely on the arrangement the consumer’s insurer may have with certain parts providers,” according to Schnoll’s
summary of the association’s comments.