When repair decisions are based on cost, not safety, appearance, or customer best interest!


Years ago I was subleasing space from an Insurance Direct Repair shop downtown where I did a lot of paintless dent repair work for. I took pictures of this repair and many more to show customers the auto body and paint process and the paintless dent repair process. Basically several weeks after I took these pictures. I was told I had to leave at the end of my lease in basically 30 days. I was told the insurance company said I could not be there if they wanted to stay on their list of preferred shops. Cars have changed so much over the last 40 years. At the time I did not realize just how bad this repair actually was.
This is a perfect example of what can happen when a customer trusts insurance claims handlers (non-repair professionals with zero liability and shops that really on saving their referral partners money so they get work) Repair decisions like this were based on cost and not safety or appearance or in the customer/ cars best interest. This few-year-old car should have totaled very easily. as it needed new quarter panels, floor, rear apron, taillights, bumper cover, at least one frame rail, etc. The above is all based on my 40 years of repair experience and my professional opinion.