When I asked about doing this dent before they started beating up the metal. The body shop manager told me that they are slow so they did not want to lose the profit even though paintless was a better repair.

Damage like this could have easily been repaired back to pre-loss condition with paintless dent repair without the customer doing an insurance claim and getting it reported to Carfax! Now if the fender ever gets even a small door ding. It will require another trip to the body shop and another claim.
Always call The Dent Devils for a free evaluation before going to the Bondo-Slinging shop or insurance company!